Shipping Policy

 

At AccuraFil, Inc., we strive to ensure a smooth shipping experience for our customers. Please review our shipping policy below:

• Shipment Arrangement: We will arrange for the shipment of the ordered Products to you. The specific delivery options for each Product can be found on the individual Product page.
• Third-Party Carrier: All Products purchased from our website will be shipped using a third-party carrier. Therefore, once we deliver the merchandise to the carrier, the title and risk of loss for the Products pass to you. We cannot guarantee shipping and delivery dates as they are only estimates. We are not responsible for any delays in shipments. If you encounter any issues with the carrier, such as damaged or lost shipments, you are responsible for filing any necessary claims directly with the carrier.
• Assistance: If you require any assistance or have inquiries regarding your shipment, please do not hesitate to contact our customer support team. We are here to help.

Refund Policy

 

We want to ensure your satisfaction with our Products. If, for any reason, you are unsatisfied with your purchase, we offer a refund policy as follows:

• Refund Eligibility: You may request a refund of your purchase price, excluding the original shipping and handling costs, provided you make the refund request within 30 days of your first delivery. To be eligible for a refund, you must provide a valid proof of purchase.
• Requesting a Refund: To initiate a refund request, please contact us directly within 30 days of your first delivery. Once we receive your refund request, we will review it accordingly.
• Refund Process: If your refund request is approved, we will credit the amount paid for the product back to the payment card used for the original purchase. Please note that the processing time for chargeback transactions may vary depending on your payment card company's policies. If you have any questions regarding the status of a chargeback, it is your responsibility to contact your payment card company.
• Refund Limitation: After 30 days from your first delivery, we are unable to issue refunds for orders that we have already processed.
• Final Sale: Unless otherwise stated above, all purchases are considered final, and once payments are completed, they are non-refundable.

If you have any further questions or concerns regarding our shipping and refund policy, please don't hesitate to reach out to our customer support team. We value your satisfaction and are committed to providing the best service possible.